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Frequently Asked Questions

Availability

How do I get Tennis Channel?
We are available across the U.S. with most cable operators and both satellite providers, DIRECTV and Dish Network. Many cable operators have placed us on a Sports Tier. If your local provider does not have Tennis Channel then be sure to tell them you want it.

My local provider says you're not offered in my area - why not?
We're doing our best to get launched everywhere. However, there are still a few providers we just haven't reached an agreement with. We are in constant communication and hope for those launches soon.

When will you be available in HD?
Tennis Channel launched its HD network on January 1, 2008. We are currently carried in HD via both satellite providers, as well as a handful of Time Warner, Verizon and RCN markets... more to come.

I don't live in the United States - can I still get the Tennis Channel?
At this time Tennis Channel is focusing on growing our domestic distribution. We are continuously examining Tennis Channel's reach internationally. However, to do so would require extensive renegotiation of tournament broadcast rights for anywhere outside the U.S. We carefully look at each international opportunity, for example we distribute on a limited basis some Tennis Channel original programming and some limited tournament coverage into the Asian market. But at this time we have no plans of launching a full-time channel outside of the U.S.

Can I view your programming online?
Of course you can, but not the entire network. We are able to offer some video streaming of our original programming, special tournaments and highlights in cut-down formats. Please check our website for more information.

Why do I have to pay extra to get your network?
Many providers have made a business/cost control decision to clump all single sport related programming together and offer them on a separate package that requires an additional fee to obtain. We have always pushed for placement on the broadest available platform and will continue to do so.

Do you offer VOD programming?
Tennis Channel is not offering VOD content at the moment, but it is a service that we're looking into for availability through your local provider.

Programming

Why don't you have more live tournament coverage?
We currently have distribution rights to 65 of the world's best men's and women's tournaments, including all 4 Grand Slams. Some of our tournaments are shared broadcast rights. We may have the early rounds or the later rounds so be sure to check our tournament schedule online: http://www.tennischannel.com/game/tournament_schedule.aspx

I'm watching a match and can't see the ball - what's the problem?
You are probably viewing an international match whereby we receive transmission from another provider and we do not have control over its quality and production.

You switched programs in the middle of a match - what happened?
Although we are not the primary rights holder for a specific tournament, we are sometimes offered broadcast rights from another programmer if they are not able to air the match (ie. due to a scheduling conflict). During those times, we are able to pull their signal for an allotted amount of time, unfortunately sometimes that window isn't long enough to view the entire match. In such cases we will always do our best to inform you of how you can view the remainder of the match if it's available.

How can I get a tape of a show?
At this moment, we are unable to provide copies of our shows. Please check our online schedule for replays.

Terms:

-Encore - Airing it after the initial telecast and for that week and the next week.
-Rewind - Older matches beyond the second week of its premiere.  They are now apart of the archive library.
-LIVE - means LIVE
-Premiere - First time on the tennis channel
-Classic - True classics

 

Scheduling


Why are some programs/matches not shown as scheduled?
Unfortunately airing live matches can result in unexpected interruptions, such as matches running longer or shorter than expected, a player getting injured or retiring from a match, or weather (rain) delays, etc. Although these factors are beyond our control, Tennis Channel will make every effort to inform our viewers with a crawl along the bottom of the screen.

Why don't you offer a scheduling list in TV Guide?
As you know, live tennis is very unpredictable. It would be impossible for us to create an unchanging schedule. The best way to stay on top of the game is to check our online schedule for daily updates and listings.

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