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Job Description for IT HELPDESK SPECIALIST

Job Description for IT Helpdesk Specialist

 

Tennis Channel (www.tennischannel.com) is the only 24-hour, television-based multimedia destination dedicated to both the professional sport and tennis lifestyle. A hybrid of comprehensive sports, health, fitness, pop culture, entertainment, lifestyle and travel programming, the network is home to every aspect of the wide-ranging, worldwide tennis community. It also has the most concentrated single-sport coverage in television, with telecast rights to the US Open, Wimbledon, Roland Garros (French Open), Australian Open, Emirates Airline US Open Series, ATP World Tour Masters 1000 events, top-tier WTA competitions, Davis Cup, Fed Cup by BNP Paribas, and Hyundai Hopman Cup.  Tennis Channel is carried by nine of the top 10 video providers.



Position: IT Helpdesk Specialist

 

Overview: Tennis Channel is seeking a candidate for an IT Helpdesk Specialist who will be responsible for day-to-day administrative tasks within a collaborative environment. The appropriate candidate will have the knowledge and experience to hit the ground running in a fast-paced atmosphere with an emphasis on policy enforcement, security and timely resolution of issues. 



Daily Responsibilities will include, but are not limited to the following:

 

· Helpdesk

o Assist internal and external clients with helpdesk issues and properly follow escalation list to resolve issues in a timely manner.

o Remote and local troubleshooting of helpdesk issues

o Set up of computers for new users and ensure delivery of equipment to users in different locations if necessary.

§   Setup of Laptops and Desktops for new and existing users

§   Setup of Mobile devices including Blackberry, Android and iPhones.

· Networking

o Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.

· Internal Systems

o Assists in supporting corporate applications; user desktops, etc.

o Assists with basic troubleshooting.

o Helps install and improve computer software and network equipment.

· Asset Management

o Assists with the inventory management of software licenses, software, hardware, and other IT supplies.

o Assists with the purchase of software, hardware and other IT supplies.

o Promotes responsible usage and care of corporate equipment.

 

Qualifications:

 

· Minimum 3 – 5 years as full-time helpdesk or related functions.

· BS degree in Computer Science or a related field.

· Great Client/Staff interface skills required.

· Skilled with all Mac OSX operating systems including all desktop and iOS devices (iPad, iPhone), a must.

· Skilled with Windows XP and higher versions (Windows 7, 8), a must.

· Skilled with Microsoft Office 2010 and other previous versions, a must.

· Previous use of Blackberry Enterprise Server, preferred

· MCSE, or academic qualifications in IT preferred

· Experience with MDM software such as AirWatch and its supported devices (Android, iOS)

· Experience with Exchange Server 2007 or 2010, preferred

· VMWare Vsphere knowledge and experience a plus

· Willingness to work varied schedules, including nights and weekends

· Personal transportation for a multi-location/multi-office environment, required

· Occasional domestic and international travel, required

· Entertainment/Broadcast industry experience is a plus



To be considered, please send resume, salary history and requirements to:

Tennis Channel Inc.

Attn: Recruiter

Email: HR@tennischannel.com


Subject line must read: IT Helpdesk Specialist

EOE





The Tennis Channel offers a competitive benefits package including: medical, dental, vision, and a 401k plan for all full time positions.

To Apply please click below to submit your resume. Be sure to include your salary history for consideration.
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