Job Description for Manager of Program Operations
Tennis Channel (www.tennischannel.com) is the only 24-hour, television-based multimedia
destination dedicated to both the professional sport and tennis lifestyle. A
hybrid of comprehensive sports, health, fitness, pop culture, entertainment,
lifestyle and travel programming, the network is home to every aspect of the
wide-ranging, worldwide tennis community. It also has the most concentrated
single-sport coverage in television, with telecast rights to the US Open,
Wimbledon, Roland Garros (French Open), Australian Open, US Open Series, ATP Masters
Series, top-tier Sony WTA Tour championship competitions, Davis Cup and Fed Cup
by BNP Paribas, and Hyundai Hopman Cup. Tennis Channel is carried by nine of
the top 10 MSOs, Verizon FiOS TV, and has a national footprint via DIRECTV and
Tennis Channel’s Programming and Traffic Departments are responsible for
producing and administering many different elements, which are composed of the
daily log. Some of the elements include
live match play, live studio programming, library materials, original
programming and Supplier inventory. The
Manager of Program Operations is responsible for the interface of these
elements, across the various sources of transmissions, contract commitments,
playback restrictions and commercial inventory requirements. In addition, this role is responsible for
identifying, trouble-shooting and resolving SIMS scheduling database
issues. There is heavy reliance
regarding day-of-air concerns, as pertaining to live/recorded programming and
Supplier inventory placement and or movement.
The quick resolution regarding all issues is a vital part of Tennis
Position Title: Manager of Program Operations
This position is responsible for managing the internal workflow between
various teams (Programming, Production, Master Control and Traffic) and aiding
in communicating the priorities and procedures necessary to maximize broadcast
quality, content usage, billing inventory and maintaining the integrity and
value of inventory. The Manager of
Program Operations must be a flexible individual with the ability to anticipate
various departments’ needs and make decisions with integrity. The ideal candidate is willing to take
initiative, with a keen eye for details. The Manager of Program Operations must
work well in a fast-paced collaborative environment, will be on-call during
weekends and or during tournaments and must have the ability to commute
back-and-forth between our two offices (Culver City and Santa Monica).
Daily Responsibilities include, but
are not limited to the following:
Work closely with Production, Master Control and Transmission
Departments to determine efficient operational workflow needs for Programming
Quickly resolve day-of-air concerns for Programming and
Coordinate Tennis Channel and Tennis Channel Plus
transmission requirements between outside tournament vendors, Hayden staff and
Develop and implement weekly contingency plans for live and
live to tape event programs, based on contract commitments, playback
restrictions and contractual inventory units.
Provide direction for Master Control regarding movement of
matches and Supplier inventory.
On call 24/7, including travel to Hayden Facility (In Culver
City) and assist with Operations inquiries, concerns and or questions.
Manage, schedule and resolve show formats in SIMS.
Proactively advise preditors regarding cut-downs and request
missing timing sheets.
Proactively secure accurate formats from clients airing
Ensure Supplier units air during scheduled matches and
provide direction for Master Control in the event matches are moved.
Maintain Tape ID inventory control.
Lead in weekly meeting regarding tasks related to the Manager
of Program Operations role.
Assist with department duties and special projects as
assigned by Director of Traffic and Program Operations and or the Vice
President of Programming.
Able to handle confidential information with a high level of
Awareness of Tennis Channel and Tennis Channel Plus’
Punctual and reliable attendance.
Ability and willingness to proactively think, troubleshoot,
problem-solve and communicate in a professional manner, both verbally and in
writing with various teams.
Demonstrate time management skills and meet daily
expectations provided by Director of Traffic and Program Operations and the
Vice President of Programming.
Ensure accuracy and integrity of daily workflow.
Facilitate all workflow and communication with a sense of
Competent/flexible team member.
Create/implement policies and or procedures to enhance
internal departments’ workflow with various teams.
Bachelor’s degree with a minimum of 3 to 5-years of
experience in sports television.
Scheduling in the area(s) of Programming, Traffic and or
Operations is a must.
Live sports experience is a must.
Detail-oriented, excellent written and oral communication
skills, strong inter-personal skills and a patient team player.
Ability to proactively identify issues, implement changes,
set priorities and solve problems, while being resourceful, work independently
and manage multiple projects simultaneously.
Proficient using Microsoft Office Products (Outlook, Word,
Excel) – Intermediate Level.
Meticulous attention to detail.
Excellent organizational skills and ability to prioritize and
work effectively under tight deadlines.
Problem-solving skills and ability to work through challenges
methodically and with logic.
Experience in SIMS database
To be considered, please send resume,
salary history and requirements to:
Subject line must read: Manager of Program Operations